Thank you for shopping with OCEAN GEAR SDN. BHD. We aim to process and deliver your fishing equipment safely and efficiently.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, peak seasons or public holidays, processing may take longer than usual.
2. Shipping Areas
We currently provide delivery within Malaysia, subject to courier service availability.
Delivery to certain remote or restricted areas may require additional time or shipping charges.
International shipping, if available, will be stated separately during checkout or upon enquiry.
3. Shipping Fees
Shipping charges are calculated based on factors such as:
Delivery location
Parcel weight and size
Courier service selected
Product type
Applicable shipping charges will be shown before order confirmation or communicated to you before payment.
4. Estimated Delivery Time
Estimated delivery times after dispatch are generally:
Peninsular Malaysia: 1–5 business days
Sabah & Sarawak: 3–10 business days
Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, remote locations or other circumstances beyond our control.
5. Order Tracking
Where tracking is available, tracking details will be provided after your order has been shipped.
Please allow some time for the courier’s tracking system to update after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your:
Recipient name
Contact number
Delivery address
Postal code
are correct before confirming your order.
OCEAN GEAR SDN. BHD. will not be responsible for delays, additional charges or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Changes to Shipping Address
If you need to change your delivery address, please contact us as soon as possible.
Once an order has been packed, dispatched or handed over to the courier, we may not be able to make any changes to the delivery address.
Additional charges may apply if a parcel needs to be redirected.
8. Failed Delivery or Returned Parcels
If a parcel cannot be delivered due to:
An incorrect or incomplete address
An unavailable recipient
Failure to respond to the courier
Failure to collect the parcel within the courier’s specified period
the parcel may be returned to us.
Any additional shipping cost required to resend the order may be charged to the customer.
9. Delayed or Lost Shipments
Once an order has been handed over to the courier, delivery is handled by the courier service provider.
If your parcel is significantly delayed or appears to be lost, please contact us and we will assist you in raising an enquiry with the courier.
Courier investigations and claims may require additional processing time.
10. Damaged Parcels
If your order arrives damaged, please contact us as soon as possible after receiving the parcel.
Please provide:
Your order number
Photos or videos of the parcel
Photos or videos of the damaged product
A description of the issue
Please retain the original packaging until the matter has been reviewed.
Claims may be subject to verification and courier investigation.
11. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately depending on product availability, parcel size or fulfilment requirements.
Where applicable, separate tracking information may be provided.
12. Shipping Restrictions
Certain fishing equipment or oversized products may be subject to courier restrictions, additional charges or special delivery arrangements.
We reserve the right to contact you if additional shipping arrangements are required before your order can be dispatched.
13. Contact Us
For questions regarding your order or delivery, please contact:
OCEAN GEAR SDN. BHD.
Registration No.: 202601030691 (1692786-M)
8, Lorong Perda Utama 9,
Bandar Perda,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: ocean-gear-sb@outlook.com