OCEAN GEAR SDN. BHD. (Registration No. 202601030691 (1692786-M)) (“Ocean Gear”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, contact us, make an enquiry, purchase our products or otherwise interact with us.
1. Information We Collect
We may collect personal information including:
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Your name
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Email address
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Telephone number
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Delivery or billing address
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Information submitted through enquiry or contact forms
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Purchase and transaction information
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Communications between you and Ocean Gear
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Website usage information, such as IP address, browser type, device information and pages visited
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Any other information you voluntarily provide to us
We only collect information that is reasonably necessary for our business activities and services.
2. How We Use Your Information
We may use your personal information to:
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Respond to enquiries and requests
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Process and manage orders or purchases
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Provide customer service and support
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Arrange product delivery where applicable
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Communicate important information regarding our products or services
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Improve our website, products and customer experience
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Maintain internal business and transaction records
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Prevent fraud, misuse or security incidents
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Send promotional or marketing communications where permitted and subject to your preferences
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Comply with applicable laws, regulations and legal obligations
3. Disclosure of Personal Information
We do not sell or rent your personal information.
Where necessary, we may disclose personal information to trusted third parties such as:
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Delivery and logistics providers
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Payment service providers
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Website hosting and IT service providers
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Marketing or communications service providers
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Professional advisers, including accountants, auditors or legal advisers
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Government authorities or regulatory bodies where required by law
Third parties engaged by us are expected to process personal information only for the purposes necessary to provide their services.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and enhance your browsing experience.
You may disable or manage cookies through your browser settings. However, certain parts of the website may not function properly if cookies are disabled.
Where third-party analytics, advertising or social-media services are used, those providers may also place cookies or similar technologies in accordance with their respective privacy policies.
5. Marketing Communications
Where you have provided your contact details or consented to receive marketing communications, we may send you information regarding Ocean Gear products, promotions or updates.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
6. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet our business requirements and comply with applicable legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
8. Your Rights
Subject to applicable Malaysian data protection laws, you may have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete personal information
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Withdraw your consent to certain processing activities
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Request that certain processing be restricted where applicable
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Object to the use of your personal information for direct marketing
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Exercise other rights provided under applicable personal data protection laws
To exercise your rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
9. Third-Party Websites
Our website may contain links to websites, social-media platforms or services operated by third parties.
Ocean Gear is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
10. Children’s Privacy
Our website and products are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
11. Cross-Border Data Processing
Some of our technology, hosting or service providers may process or store information outside Malaysia.
Where personal information is transferred outside Malaysia, we will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, website, services or applicable laws.
Any updated version will be published on this website together with the revised “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:
OCEAN GEAR SDN. BHD.
Registration No.: 202601030691 (1692786-M)
8, Lorong Perda Utama 9,
Bandar Perda,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: ocean-gear-sb@outlook.com