At OCEAN GEAR SDN. BHD., we understand that you may occasionally need to cancel an order. This Cancellation Policy explains when cancellations may be accepted and how they are handled.
1. Order Cancellation
You may request to cancel your order before it has been packed, processed for shipment, or handed over to the courier.
To request a cancellation, please contact us as soon as possible and provide your order details.
Cancellation requests are subject to confirmation and are not guaranteed once order processing has begun.
2. Orders Already Shipped
Once an order has been shipped or handed over to the courier, it can no longer be cancelled.
If you no longer wish to keep the item, you may refer to our Return & Refund Policy, where applicable.
3. Cancellation by OCEAN GEAR SDN. BHD.
We reserve the right to cancel an order in situations including:
Product unavailability
Pricing or product information errors
Payment verification issues
Suspected fraudulent activity
Delivery restrictions
Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, the applicable amount will be refunded using the original payment method where possible.
4. Refunds for Approved Cancellations
If a cancellation is approved before shipment, any eligible refund will be processed after the cancellation has been confirmed.
The time required for the refund to appear in your account may vary