Welcome to OCEAN GEAR SDN. BHD. These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing our website, submitting an enquiry, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.
1. About Us
This website is operated by:
OCEAN GEAR SDN. BHD.
Registration No.: 202601030691 (1692786-M)
8, Lorong Perda Utama 9,
Bandar Perda,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: ocean-gear-sb@outlook.com
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Misuse or interfere with the operation of the website
Attempt to gain unauthorised access to our systems
Upload or transmit harmful software, viruses, or malicious content
Use the website for fraudulent or unlawful activities
Copy or commercially exploit website content without permission
We reserve the right to restrict or suspend access to our website where misuse is suspected.
3. Product Information
We aim to provide accurate descriptions, specifications, images, pricing, and availability information.
However, product colours, appearance, packaging, specifications, and other details may vary slightly from images displayed on the website.
We reserve the right to update product information, specifications, availability, or pricing without prior notice.
4. Pricing
All prices displayed on our website are stated in Malaysian Ringgit (MYR) unless otherwise specified.
Prices may change at any time without prior notice.
In the event of an obvious pricing, description, or system error, we reserve the right to correct the error and cancel or amend the affected order.
5. Orders
Submitting an order does not automatically guarantee acceptance.
An order is considered accepted only after payment has been successfully verified and the order has been confirmed for processing.
We reserve the right to refuse or cancel an order due to reasons including:
Product unavailability
Pricing or product information errors
Payment issues
Suspected fraudulent activity
Delivery restrictions
Technical or system errors
Where payment has already been received for a cancelled order, an eligible refund will be processed accordingly.
6. Payment
Customers must provide accurate and complete payment information.
Orders may only be processed after successful payment confirmation.
Payment transactions may be handled by third-party payment service providers and may be subject to their own terms and conditions.
7. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery times provided are estimates only and may be affected by courier operations, weather, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
8. Order Cancellation
Order cancellations are subject to our Cancellation Policy.
Cancellation requests should be submitted as soon as possible.
Orders that have already been packed, processed for shipment, or handed over to the courier may no longer be eligible for cancellation.
9. Returns and Refunds
Returns, exchanges, and refunds, where applicable, are subject to our Return & Refund Policy.
Customers may be required to provide proof of purchase, photographs, videos, or other supporting information when making a claim.
10. Product Use
Customers are responsible for using all fishing equipment and related products safely, appropriately, and in accordance with product instructions.
OCEAN GEAR SDN. BHD. will not be responsible for injury, damage, or loss resulting from improper use, misuse, unauthorised modification, negligence, or failure to follow applicable instructions or safety precautions.
11. Product Availability
All products are subject to availability.
A product appearing on our website does not guarantee that it is currently in stock.
If a product becomes unavailable after an order has been placed, we may contact you to offer an alternative, issue a refund where applicable, or cancel the affected item.
12. Promotions and Discount Codes
Promotions, discounts, vouchers, and promotional codes may be subject to additional conditions.
Unless otherwise stated:
Promotional offers cannot be exchanged for cash
Discount codes cannot be combined with other promotions
Promotions may have expiry dates
Promotional items may be subject to availability
We reserve the right to amend or withdraw promotions where necessary.
13. Intellectual Property
All content on this website, including text, graphics, logos, product images, photographs, designs, icons, and other materials, is owned by or licensed to OCEAN GEAR SDN. BHD. unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell, or commercially use our website content without prior written permission.
14. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the availability, content, security, products, services, or privacy practices of third-party websites.
Accessing third-party websites is at your own discretion.
15. Limitation of Liability
To the extent permitted by applicable law, OCEAN GEAR SDN. BHD. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot lawfully be excluded or limited.
16. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
By using our website or providing information to us, you acknowledge that your information may be collected, used, and processed for purposes connected with your enquiries, orders, customer service, and other legitimate business activities.
17. Force Majeure
We will not be responsible for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, strikes, courier disruptions, supply shortages, government restrictions, system failures, or other unforeseen events.
18. Changes to These Terms
We may update or amend these Terms & Conditions from time to time.
Any changes will take effect once the updated version is published on our website.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from the use of our website, products, or services shall be subject to the applicable laws and jurisdiction of Malaysia.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
OCEAN GEAR SDN. BHD.
Registration No.: 202601030691 (1692786-M)
8, Lorong Perda Utama 9,
Bandar Perda,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: ocean-gear-sb@outlook.com